FAQS

What are your Health and Safety Guidelines?

The American Cinematheque follows all applicable public health orders and guidances, and will continue to evolve its safety policies and procedures. Please continue to check back to this page for updates. Your health and safety, in addition to that of our employees, remains our highest priority.

  • As of November 21, 2022 the American Cinematheque no longer requires proof of vaccination for entry. An inherent risk of exposure to COVID-19 exists in any public places; by visiting you voluntarily assume all risks related to exposure to COVID-19.
  • As of February 25, 2022 masking indoors is optional.
  • Stay home if you feel sick. If you’re coughing, sneezing, feel a tickle in your throat or think you might have been exposed, don’t risk it.
  • The American Cinematheque does not offer refunds or exchanges for purchased tickets, but you are always welcome to have someone go in your place.

How do I get a refund?

There are no refunds or exchanges for tickets to events or screenings. This includes exchanges for different dates or showtimes for the same film. ALL SALES ARE FINAL. 

Please refer to the Admission Information and Theatre Policies for more information.

I'd like to learn more about Memberships

Please visit our Membership FAQs Page to learn more.

Are American Cinematheque screenings open to the public?

All screenings are open to the public unless they are advertised as members-only screenings. Interested in becoming a Member? Click here!

Private rentals are closed to the public.

Are there standby lines for sold-out shows?

Yes. The AC runs standby lines for all sold-out shows. We do not oversell shows.

What film formats do you show?

Aero Theatre – 35mm, 70mm, DCP 

Los Feliz 3 – 35mm, DCP

Egyptian Theatre – 35mm, 70mm, Nitrate, DCP

Are your Virtual Programs live?

Some of our virtual programs are live, some are pre-recorded. For live programs, often the audience is able to ask questions. Programs that are Live will be advertised as such. Programs that are Pre-Recorded will have a “Premiering” time listed.

Can I get an autograph from the special guests?

No, unless advertised as book signing or special autograph session.

Do you have a parking lot or validate parking?

No, we don’t have parking lots nor do we validate parking at either theatre. Check out our theatre pages to learn more. 

Can I bring in outside food or beverages?

No, but we have delicious food and beverages available for purchase at concessions!

What time should I arrive for a show?

Please always plan to arrive early! We have custom pre-shows to enjoy in our theaters while you’re getting settled into your seat with concessions.

I purchased tickets in advance. What do I need to bring with me?

For PRE-PURCHASED TICKETS: Please have your order confirmation email open on your mobile device.  Our staff will check your mobile ticket at the door. You can also print your confirmation at home and bring with you.

I purchased multiple tickets and my party is arriving separately to the show. What should I do?

If you purchased multiple tickets and your party is arriving separately, we suggest that the person holding the receipt obtains printed tickets from the Box Office, speak to a theatre staff member and leave these tickets along with other guest’s names so they can pick them up. 

I have a ticket voucher. Does it work for a premium ticket/special event?

No. Ticket vouchers only can be exchanged for our regularly priced programs, and cannot be used for shows that have already sold out. You can only exchange your ticket voucher at the Box Office on the day of the show.

How do Double Features or Marathons work?

When you hold a ticket to a program featuring more than one film, you can attend any or all of the films during a multi-film program. However, if a show has already begun, late seating is solely at the discretion of management.

Seating is on a first-come-first-served basis. 

Note: Start times of features are approximate as to include introductions as well as intermissions and Q&As at certain programs.

How do free events and special member screenings work? Am I guaranteed a seat with an RSVP?

RSVP is required for all free events.

Your registration for all free events or special member screenings does not guarantee seating. Admission is on a first-come, first-served basis.

How can I buy a ticket online?

Please visit the American Cinematheque’s calendar to find tickets to any event listing and purchase tickets online. Please note that we charge a digital transaction fee. 

Do you have a lost and found?

Yes. Please email us at [email protected]. Someone will get back to you during normal business hours Monday-Friday.

What time does the Box Office open?

Box Office opens 60 minutes before showtime. Subject to change. The box office is only open on days when there is an American Cinematheque program taking place there. 

What time are doors?

Doors are 60 minutes prior to showtime. Subject to change. Please note that we cannot allow early entry for restroom use – we are only ready to open when we open our doors, thank you for your understanding!