Do you offer refunds or exchanges?

There are no refunds or exchanges for tickets to events or screenings. This includes exchanges for different dates or showtimes for the same film. ALL SALES ARE FINAL. 

Please refer to the Admission Information and Theatre Policies for more information.

I'd like to learn more about Memberships

Please visit our Membership FAQs page to learn more.

Are American Cinematheque screenings open to the public?

All screenings are open to the public unless they are advertised as Members-Only screenings. Interested in becoming a Member? Click here!

Private rentals are closed to the public.

Are there standby lines for sold-out shows?

Yes. Standby lines are available for all sold-out shows, unless otherwise indicated.

What film formats do you show?

Aero Theatre – 35mm, 70mm, DCP 

Los Feliz 3 – 35mm, DCP

Egyptian Theatre – 35mm, 70mm, Nitrate, DCP

Can I get an autograph from the special guests?

No, not unless advertised as book signing or special autograph session.

Do you have a parking lot or validate parking?

No, we don’t have parking lots nor do we validate parking at our theatres. Check out our theatre pages to learn more. 

Do you have a lost and found?

Yes. Please reach out to us through the Contact Page. Someone will get back to you during normal business hours, Monday-Friday. We will do our best to reunite you with your lost item, but please note that the American Cinematheque is NOT responsible for damaged, lost or stolen items.

Can I bring in outside food or beverages?

No, but we have delicious food and beverages available for purchase at concessions!

Is seating General Admission? What time should I arrive for a show?

Seating is General Admission (no pre-reserved seating). Please plan to arrive early!

I purchased tickets in advance. What do I need to bring with me?

For pre-purchased tickets: Please have your digital ticket with QR code open on your mobile device. Our staff will check your mobile ticket at the door.

You can also print your confirmation at home and bring with you.

I purchased multiple tickets and my party is arriving separately to the show. What should I do?

If you purchased multiple tickets and your party is arriving separately, we suggest that the person holding the receipt obtains printed tickets from the Box Office, speak to a theatre staff member and leave these tickets along with other guest’s names so they can pick them up at the Box Office. 

I have a ticket voucher. Does it work for a premium ticket/special event?

No. Ticket vouchers only can be exchanged for our regular-priced programs, and cannot be used for shows that have already sold out.

You can only exchange your voucher for a ticket in person at the Box Office on the day of the show.

How do Double Features or Marathons work?

When you hold a ticket to a program featuring more than one film, you can attend any one or all of the films during that multi-film program. However, if a show has already begun, late seating is solely at the discretion of management.

Note: Start times of features are approximate, as to include brief intermissions between films as well as introductions and Q&As for certain programs.

How do free events and special member screenings work? Am I guaranteed a seat with an RSVP?

RSVP is required for all free events. Your registration for all free events or special member screenings does not guarantee seating. Admission is on a first-come, first-served basis, until theatre reaches capacity. Arrive early.

How can I buy a ticket online?

Please visit the American Cinematheque’s calendar to find tickets to any event listing and purchase tickets online.

Please note that we charge a Booking Fee (also known as a convenience or processing fee).

What are booking fees for online ticket orders?

The Booking Fee (sometimes known also as a convenience fee or processing fee) that appears in your online cart during checkout is an expense that covers the cost of processing and administering the convenience of a digital ticketing experience (including platform software, server and other fees to third parties for maintaining user experience).

The dollar amount of the booking fee is a flat fee per ticket (versus a percentage of total cart). Flat Booking Fees can range in cost between $1.75 – $2.50 per ticket.

While you can purchase a ticket in person at the theatre if you would prefer – in order to avoid the fee – please keep in mind that seating is not guaranteed until you purchase, and we encourage booking in advance to secure your seat at the show, especially since many shows sell-out.

What time does the Box Office open?

Box Office opens 60 minutes before showtime at the Aero Theatre and Egyptian Theatre and 30 minutes before showtime at the Los Feliz 3. Subject to change.

The Box Office is only open on days when there is an American Cinematheque program taking place there. 

What time are doors?

Doors are approximately 60 minutes prior to showtime at the Aero Theatre and Egyptian Theatre and 30 minutes prior to showtime at the Los Feliz 3. Subject to change. 

Please note that we cannot allow early entry for restroom use – we are only ready to open when we open our doors, thank you for your understanding.

What are your Health and Safety Guidelines?

The American Cinematheque follows all applicable public health orders and guidances. An inherent risk of exposure to COVID-19 or other communicable illness exists in public places; by visiting you voluntarily assume all health risks related to exposure.

  • Stay home if you feel sick. If you’re coughing, sneezing, feel a tickle in your throat or think you might have been exposed, don’t risk it.
  • The American Cinematheque does not offer refunds or exchanges for purchased tickets, but you are always welcome to have someone go in your place.
  • As of November 21, 2022 the American Cinematheque no longer requires proof of vaccination for entry.
  • As of February 25, 2022 masking indoors is optional.